First things first – your privacy is important to us. We know that’s the kind of thing all these sorts of notices say, but frankly we mean it. You’ve placed your trust in us by using the HAPPYCASTINGS.com services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and we are transparent about our the processing of your personal data.

This document describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can get where we’re coming from without getting bored senseless. As an added bonus, it also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer. Please also read our separate Cookie Statement, which tells you how HAPPYCASTINGS.com makes use of cookies and other similar technologies.

This one privacy statement applies to any kind of information we collect through these platforms or other means connected to these platforms (such as contacting our customer service team via email). It makes for a lot less tedious reading.

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we will notify you of these changes before the new activities begin.

Sad but necessary bit: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your cast through us. Let the good times roll!


What kind of personal data does HAPPYCASTINGS.com collect?

We can’t help you book the perfect cast without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details and your payment information. You may decide for yourself to submit special requests for your upcoming cast (for example, certain preferences ). In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. This is the basic overview of the information we collect, but if you’d like to know more, we go into a lot more detail below.

Why does HAPPYCASTINGS.com collect and use your personal data?

The main reason we ask you for personal details is a pretty good one – it’s to help administer your online Cast Reservations and ensure you get the best service possible. We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you. There are other uses too – if you’d like to find out what they are, read on for a more detailed explanation.

How does HAPPYCASTINGS.com share your data with third parties?

There are different parties integrated into the HAPPYCASTINGS.com services in various ways and for various reasons. The primary purpose is to share your data which are parties we involve to provide you with the HAPPYCASTINGS.com services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data. Below we’ll go into more detail about how information you share with us is used and exchanged with these parties, but if you’d like to know more, we go into a lot more detail below.

How does HAPPYCASTINGS.com make use of social media?

The use of social media services may be integrated with theHAPPYCASTINGS.com services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on.

What security and retention procedures does HAPPYCASTINGS.com put in place to safeguard your personal data?

We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process, but if you’d like to know more, we go into a lot more detail below.

How does HAPPYCASTINGS.com treat personal data of children?

Unless indicated otherwise, HAPPYCASTINGS.com is a service you are only allowed to use if you are over 16 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian, but if you’d like to know more, we go into a lot more detail below.

How can you control the personal data you have given to HAPPYCASTINGS.com?

You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. If you want to find out more about your rights to control your personal data, read on below.

Who is responsible for the processing of personal data on the HAPPYCASTINGS.com website?

HAPPY CASTINGS, located in Belfast, Northern Ireland, UK, controls the processing of personal data on its websites, but if you’d like to know more, we go into a lot more detail below.


What kind of personal data does HAPPYCASTINGS.com collect?

OK, so you’re looking for a bit more info. Here’s a more in-depth look at the information we collect.

Personal data you give to us.

HAPPYCASTINGS.com collects and uses information which you provide to us. When you make a Reservation, you are (as a minimum) asked for your name and email address. Depending on the Reservation, we may also ask for your home address, telephone number, payment information, date of birth you might have for your Cast.

If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there too. Customer can also be asked to provide a review to help ensure future Customer get exactly what they’re looking for. We will collect information from you included in your reviews, including your display name and avatar if you choose one.

There are also other instances where you’ll provide us with information. For example, You can open a user account, which allows you to save your personal settings,  plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits we may offer).

You can decide to participate in referral programs or sweepstakes, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the HAPPYCASTINGS.com services.

Personal data you give us about others.

Of course, you might not simply be making a Cast Reservation for yourself. You may be doing a Cast with other people whose details you provide as part of the Cast Reservation, or you may make a Cast Reservation on behalf of someone else.

However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how HAPPYCASTINGS.com uses their information (as described in this Privacy Statement).

Personal data we collect automatically.

Even if you don’t end up making a Cast Reservation, when you visit our websites we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you.

If you are using a mobile device, we collect data that identifies your mobile device, device-specific settings and characteristics, app crashes and other system activity. When you make a Cast Reservation, our system registers through which means and from which websites you have made your reservation or entered the HAPPYCASTINGS.com websites.

Personal data we receive from other sources.

It’s not just the things you tell us, though – we may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you. For example, the HAPPYCASTINGS.com reservation services are not only made available via HAPPYCASTINGS.com, but are also integrated into services of affiliate partners you can find online. When you use some of these, you provide the reservation details to our business partner, who then forward your details to us. We also integrate third party service providers to facilitate payment. These service providers share payment information so we can administer and handle your Cast Reservation, making sure everything goes as smoothly as possible for you.


Why does HAPPYCASTINGS.com collect and use your personal data?

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

A. Cast Reservations: First and foremost, we use your personal data to complete and administer your online Cast Reservation, which is pretty central to what we do as a company!

B. Customer service: We provide customer service from our local office, and we’re there to help. Sharing your relevant details, such as reservation information or information about your user account with our customer service staff allows us to respond when you need us – e.g. responding to any questions you might have about your Cast Reservation (or any other queries, for that matter).

C. Account facilities: HAPPYCSTINGS.com users can create a user account on our websites. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your Cast Reservations, take advantage of special offers, make future Cast Reservations easily and manage your personal settings.

D. Marketing activities: We use your information for marketing activities. These activities include:

  1. Using your contact information to send you regular news and services. You can unsubscribe from email marketing communications quickly, easily and at any time – just click on the “Unsubscribe” link included in each newsletter.
  2. Based on your information, individualised offers may be shown to you on the HAPPYCASTINGS.com website or on third-party websites/apps (including social media sites) and the content of the site displayed to you may be personalized. These may be offers that you can book directly on the HAPPYCASTINGS.com site, or on co-branded sites, or other third-party offers or products we think you might find interesting.
  3. When you participate in other promotional activities (such as sweepstakes, referral programs or competitions), relevant information will be used to administer these promotions.

E. Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you’ve previously shared with us. And we process the communications you send to us. There could be a number of reasons for this, including:

  1. Responding to and handling any requests you or your booked have made. HAPPYCASTINGS.com also offers Customers various means to exchange information, requests, and comments about our services and existing Cast Reservations via HAPPYCASTINGS.com. For more information, scroll down a bit and read the section titled “How does HAPPYCASTINGS.com process communications that you may send through HAPPYCASTINGS.com?”.
  2. If you have not finalized a Cast Reservation online, we can contact you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to carry on with a Cast Reservation.
  3. When you use our services, we can send you a questionnaire or invite you to provide a review about your experience with HAPPYCASTINGS.com.
  4. We also send you other material related to your Cast Reservations, such as how to contact HAPPYCASTINGS.com if you need assistance while you are away, and information that we feel might be useful to you in planning or getting the best out of your Cast. We may also send you material related to upcoming Cast Reservations or a summary of previous Cast Reservations you made through HAPPYCASTINGS.com.
  5. Even if you do not have an upcoming Cast Reservation, we may need to send you other administrative messages, which may include security alerts.

F. Market research: We sometimes ask our customers to take part in market research. Please see the information provided when you are invited to participate to understand what personal data is collected and how your personal data is used further.

G. Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of our online travel services. The main goal here is to optimize and customize our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymized data for these analytical purposes.

H. Call monitoring: When you make calls to our customer service team, HAPPYCASTINGS.com uses an automated telephone number detection system to relate your telephone number to your existing reservations – this can help save time for both you and our customer support staff. Our customer service staff may still ask for authentication, which ensures that your reservation details are kept confidential. During calls with our customer service team, live listening may be done or calls may be recorded for quality control and training purposes which includes the usage of the recordings for the handling of claims and fraud detection purposes. Recordings are kept for a limited amount of time and automatically deleted, unless HAPPYCASTINGS.com has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes.

I. Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, your fellow, HAPPYCASTINGS.com’s business partners we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we may have to stop certain reservations or put on hold reservations until we have finished our assessment.

J. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the HAPPYCASTINGS.com online reservation service or to comply with lawful requests from law enforcement.

Providing your personal data to HAPPYCASTINGS.com is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your Cast Reservation if we do not collect your name and contact details.

If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

In view of purpose A and B, HAPPYCASTINGS.com relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Cast Reservation. If the required personal data is not provided, HAPPYCASTINGS.com cannot finalize the Cast Reservation, nor can we provide customer service. In view of purposes C to I, HAPPYCASTINGS.com relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services. When using personal data to serve HAPPYCASTINGS.com’s or a third party’s legitimate interest, HAPPYCASTINGS.com will always balance your rights and interests in the protection of your personal data against HAPPYCASTINGS.com’s rights and interests or those of the third party. For purposes J, HAPPYCASTINGS.com relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, HAPPYCASTINGS.com will obtain your consent prior to processing your personal data for direct marketing purposes.

If you wish to object to the processing set out under C to I and no opt-out mechanism is available to you directly (for example, in your account settings), to the extent applicable, please contact office@happycastings.com.


How does HAPPYCASTINGS.com share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties.

  1. Your local HAPPYCASTINGS.com office: In order to support the use of the HAPPYCASTINGS.com services, your details may be shared with subsidiaries of the HAPPYCASTINGS.com corporate family which act as service providers for HAPPYCASTINGS.com, including in relation to customer support services. To find out everything you need to know about the HAPPYCASTINGS.com, visit About HAPPYCASTINGS.com.
  2. Third-party service providers: We use service providers to process your personal data on our behalf. This processing is for several purposes, including sending out marketing material or validating the correctness of the email address you provided during the booking process. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by HAPPYCASTINGS.com.
  3. Payment providers and (other) financial institutions: When a chargeback is requested for your Cast Reservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
  4. Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements using the contact details below.


How does HAPPYCASTINGS.com process communications that you may send via HAPPYCASTINGS.com?

HAPPYCASTINGS.com can offer you various means to communicate about the Cast Services and existing Cast Reservations, directing the communications via HAPPYCASTINGS.com. This allows you to contact HAPPYCASTINGS.com with questions about your Cast Reservation.

HAPPYCASTINGS.com accesses communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, accommodation partners, HAPPYCASTINGS.com, or others. Note, all communications sent or received using HAPPYCASTINGS.com communication tools will be received and stored by HAPPYCASTINGS.com. Business partners through whose platform you made the reservation may choose to communicate with you directly via email or other channels that HAPPYCASTINGS.com does not control.


How does HAPPYCASTINGS.com make use of social media?

Here at HAPPYCASTINGS.com, we use social media in different ways. We use it partly to facilitate the use of online reservation services, but also to promote our products and services and to advertise, improve and facilitate our own services.

  1. Log in with your social media account. We offer you the opportunity to sign in to a HAPPYCASTINGS.com user account with your social media account, which saves you from having to remember different user names and passwords for different online services. After you’ve signed in once, you’ll always be able to use your social media account to sign in to your HAPPYCASTINGS.com account. You can decouple these accounts from each other at any time too.
  2. Integration of social media plugins. We have also integrated social media plugins into the HAPPYCASTINGS.com website. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button) certain information is shared with these social media providers. If you are logged in to your social media account at the same time, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network.
  3. Other social media services and features. We may integrate other social media services (like social media messaging) to interact with HAPPYCASTINGS.com or with your contacts about our services. We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with HAPPYCASTINGS.com through social media, your social media service provider may allow you to share information with HAPPYCASTINGS.com. If you choose to share, you will generally be told by your social media provider which information will be shared. For example, when you log into a HAPPYCASTINGS.com user account with your social media account, certain information (as authorized by you to your social media provider) may be shared with HAPPYCASTINGS.com. This might include your email address, age or profile pictures saved in your user account.

When you register with a HAPPYCASTINGS.com social media app or connect to a social media messaging service without having a HAPPYCASTINGS.com user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts). We’ll use this information to help provide you with the service you requested – for example, to forward a message you want to send to your contacts or to create a personalised user experience in the app itself or on our websites. Your social media provider will be able to tell you more about how they use and process your data whenever you connect with HAPPYCASTINGS.com through them, for instance by combining personal data they collect when you use HAPPYCASTINGS.com through them with information they collect when you use other online platforms linked with your social media provider.


What security and retention procedures does HAPPYCASTINGS.com put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.


How does HAPPYCASTINGS.com treat personal data of children?

The services offered by HAPPYCASTINGS.com are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), HAPPYCASTINGS.com may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.


How can you control the personal data you have given to HAPPYCASTINGS.com?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  1. you can ask us for a copy of the personal data we hold about you;
  2. you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below, you may be able to make such changes yourself;
  3. in certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we are using your personal data; and
  4. in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting us.

If you have an online user account, you can access a significant amount of your personal data through our website. Our website generally present you with the option to add, update or remove information we have about you.

If any personal data we have about you is not accessible through our website, you can send us your request at no cost. For any of your requests in regards to this Privacy Statement and to exercise any of your rights or if you have a complaint, please contact us by contacting our Data Protection Officer at office@happycastings.com. You may also contact your local data protection authority.

If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact us at office@happycastings.com.


Who is responsible for the processing of personal data via HAPPYCASTINGS.com and how to contact us?

HAPPYCASTINGS.com controls the processing of personal data as described in this Privacy Statement. HAPPY CASTINGS is a private company, incorporated under the laws of the United Kingdom and has its offices at 20 Connsbrook Drive, Belfast, BT4 1LU, Northern Ireland, UK.

If you have any questions about this Privacy Statement or about our processing of your personal data, please contact our data protection officer via office@happycastings.com and we’ll get right back to you. For questions about your reservation, please contact our customer service team.